WARRANTY, RETURNS & REFUND POLICY

Last updated: February 24, 2022

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 7 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

 

Please note the following exceptions to our return and refund policy:

  1. Discounted items are final and cannot be returned or exchanged
  2. Returned items must be returned in original packaging
  3. Returned items must have no visible signs of use or damage

To initiate a return or exchange, please send us an email to [email protected] with your order/invoice details and reason for return.

 

ADDITIONAL INFORMATION

  1. Refunds can take up to 5 working days after receiving returned items
  2. The customer will be liable for any return costs / shipping fees
  3. Any damaged or used items will not be accepted
  4. Products with manufacturer’s defects will be replaced without any additional charge to the customer, subject to Afriboot Warranty Terms and Conditions

All TPE bin, boot and floor mat photos used on this website are only to demonstrate the fitment and geometry of the mats. Patterns, logos and texture of the mats in stock may differ from the photos.
If this will cause any upset please confirm the pattern/texture/logo of the item with any of our sales representatives before purchasing.

 

LIFETIME LIMITED WARRANTY (TPE MATS)

Afriboot (Pty) Ltd warrants that our range of Autofamily LLC products will be free from manufacturing defects in materials and workmanship for a lifetime of use by the original purchaser and only for the original vehicle they were intended for.

The limited lifetime warranty is only applicable to manufacturing defects in materials and workmanship. Only Autofamily LLC products purchased from Afriboot or its authorized resellers are covered by this warranty. Proof of purchase and product registration are required. Register your product warranty here.

Exclusions to the limited lifetime warranty include, but are not limited to natural wear & tear, wear due to severe abrasive conditions, chemical contamination, vehicle accidents, misuse, abuse, incorrect installation, incorrect use, etc.

 

LIMITED WARRANTY (VEHICLE ACCESSORIES AND AFRIBOOT BRANDED PRODUCTS)

Afriboot (Pty) Ltd warrants that our range of vehicle accessories and Afriboot branded products including but not limited to, bonnet guards, weather guards, door visors, etc. will be free from manufacturing defects in materials and workmanship for a period of 30 days from date of purchase. Proof of purchase is required.

 

LIMITED WARRANTY (3RD PARTY ACCESSORIES AND PRODUCTS)

Afriboot (Pty) Ltd will honour original manufacturer’s  warranty for our range of 3rd Party accessories and products. The original manufacturer or its official reseller will, at their sole discretion, determine if the repair or replacement can be honoured under the terms of the warranty. Their decision is final and no correspondence will be entered into. Proof of purchase is required.

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